Terms and Conditions

  1. Individuals, aged 18 years or above can make a purchase from meenakitchen.in. Customer will need an active email address and a telephone number which can be used for making a contact as necessary. In case if required, the customer agrees to present a positive ID issued by Indian government (as applicable) as a proof of ownership of the credit card used for making purchase.
  2. Customer takes the responsibility of maintaining the confidentiality of his/her account details including password and preventing unauthorised access to his/her account. Customer agrees to accept responsibility for all activities that occur from their account. Customer must take all necessary steps to ensure that the account credentials are kept confidential and secure and should inform the seller immediately in case customer has any reason to believe that his/her account credentials including user id and password are manipulated and/or used in an unauthorised manner.
  3. Customer is solely responsible for providing the correct billing and delivery addresses.
  4. Delivery will be local pickup.
  5. Please note that the email confirmation is only an acknowledgement of the receipt of the order. Any product/products on the same order which we have not confirmed in the dispatch confirmation e-mail, is not a part of that binding contract.
  6. Orders can only be cancelled before 15 minutes of ordering, by notifying the seller through call. After food started preparing, Food product/products can not be cancelled.
  7. Only the written or telephonic conversation will be considered for any change or cancellation of order before the preparation of goods.
  8. All goods, items or offers shown on our catalogue are subjected to availability at any given time and may not be ready in our stock at all the time. If that is the case, we shall notify you with the date of availability by e-mail. We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.  We will notify you about the same, as soon as possible.
  9. We put our utmost efforts to have your order prepared on the time. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service is beyond our control and our liability.
  10. In case customer decides to cancel an order, we reserve the right to charge the applicable transaction charges.
  11. Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid with in 24 hours, they shall be automatically cancelled and the cancellation charges shall apply.
  12. We can not be held responsible for the product quality such as, but not limited to, taste, texture, colour etc. of any product we sell. While we are willing to escalate any product related complaint to the manufacturer, we are not responsible for the resolution of such complaints. We can only offer a product return according to condition#7 above.
  13. Order and the goods become customer’s responsibility and ownership after customer receives them.
  14. We reserve the right to adjust prices, goods and special offers at our discretion.
  15. We carry the right to modify or discontinue any or all products at any point of time, with or without any prior notice, temporarily or permanently. We bear no liability for any such modification, suspension or discontinuance of any product or services.
  16. Deals, gift coupons and vouchers are exclusive and can not be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice.
  17. Please note that pictures and images on meenakitchen.in are only for illustration purpose. Actual product may look different than that is shown in the image.
  18. We keep the rights reserved to refuse to fulfill an order. If an order is refused for fulfillment, an email communication shall follow.
  19. The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial or non-commercial purpose without our written consent.
  20. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of meenakitchen.in and its affiliates without a written consent from the seller.
  21. We reserve the right to change the sale terms and the Return Policy at any time without notifying the customer.